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Customer Service Apprenticeship


Back in 1965, Fred DeLuca set out to fulfill his dream of becoming a medical doctor. Searching for a way to help pay for his education, a family friend suggested he open a submarine sandwich shop.

Apprenticeship Level 2 Apprenticeship in Customer Service
Duration 12 Months Level Intermediate Level 2
Vacancies Available 1 Working Week 37.5 Hours per week
Possible Start Date 28/05/2018 Date Posted 12/04/2018
Closing Date 27/08/2018 Reference Number tbc
Weekly Wage £148.00    

TASKS AND RESPONSIBILITIES:

  1. Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
  2. Demonstrates a complete understanding of menu items and explains them to guests accurately.
  3. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
  4. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
  5. Prepares food neatly, according to formula, and in a timely manner.
  6. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
  7. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
  8. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.
  9. Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway® Operations Manual: Daily Procedures.
  10. Maintains a professional appearance and grooming standards as outlined in the Subway® Operations Manual: Daily Procedures.
  11. Performs light paperwork duties as assigned.
  12. Completes University of Subway® courses as directed. 
Qualifications Required

N/A

Essential Skills

-

Desired Skills

No previous experience required. Ability to understand and implement written and verbal instruction.

Personal Qualities

Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Future Prospects

Permanent Position 

Things to Consider

Can you get to the location every day?

Subway (Guisborough)
Back in 1965, Fred DeLuca set out to fulfill his dream of becoming a medical doctor. Searching for a way to help pay for his education, a family friend suggested he open a submarine sandwich shop.

19 - 23 Westgate
Guisbrough
North Yorkshire
TS14 6BG

Employer Vacancy Map Level 2 Apprenticeship in Customer Service

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

European Union Social Fund
Skills Funding Agency
Matrix Accreditation
City and Guilds
Edexcel Pearson
 Profound Services Armed Forces Covenant Employer Recognition Scheme Bronze Award Confirmation

Profound Inspiration: "The greatest glory in living lies not in never falling but in rising every time we fall." - Ralph Waldo Emerson