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Customer Service Apprenticeship


Apprenticeship Level 2 Apprenticeship in Customer Service
Duration 12 Months Level Intermediate Level 2
Vacancies Available 1 Working Week 37.5 Hours per week
Possible Start Date 20/08/2018 Date Posted 17/07/2018
Closing Date 16/08/2018 Reference Number tbc
Weekly Wage £140.00    

• Providing excellent customer service at all time to ensure a professional/ positive image of the company is given to all existing and new customers

• Work on the main counter dealing with the sale of products and goods

• Dealing with clients over the telephone

• Sending and Receiving Faxes

• Postal Duties

• Filing and maintaining internal documents

• Managing in-house computer systems

• Sending and Receiving emails

• Data Processing

• Scanning documents

You will also be learning dispensary within the pharmacy which is a great opportunity 

Qualifications Required


Essential Skills


Desired Skills

• Ability to make efficient use of resources

• High level of motivation

• Good social skills

• Attention to detail

• Excellent communication skills

• Ability to multi-task

• Basic Numeracy and Literacy skills

• Sound knowledge of Microsoft and Excel packages

• Ability to work independently and as part of small and busy team

Personal Qualities


Technical Competency

Work Ethic




Future Prospects

Permanent Position 

Things to Consider

Can you get to the location every day?

Peterlee Pharmacy

81 Eden Hill Road

Employer Vacancy Map Level 2 Apprenticeship in Customer Service

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

European Union Social Fund
Skills Funding Agency
Matrix Accreditation
City and Guilds
Edexcel Pearson
 Profound Services Armed Forces Covenant Employer Recognition Scheme Bronze Award Confirmation

Profound Inspiration: "The greatest glory in living lies not in never falling but in rising every time we fall." - Ralph Waldo Emerson