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Apprenticeship Vacancy Customer Service Apprenticeship, Newcastle Upon Tyne

Customer Service Apprenticeship


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Apprenticeship Level 2 Apprenticeship in Customer Service
Duration 12 Months Level Intermediate Level 2
Vacancies Available 1 Working Week 37.5 Hours per week
Possible Start Date 28/09/2018 Date Posted 15/08/2018
Closing Date 14/12/2018 Reference Number tbc
Weekly Wage £140.00    

First point of contact

Taking messages

Organising Diaries

Incoming & outgoing calls 

Transferring calls to correct department

Qualifications Required

N/A

Essential Skills

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Desired Skills
  • Organised
  • Personable and professional
  • Excellent communication skills
  • Good IT skills
  • To be adaptable and willing to embrace change
  • An awareness of confidentiality and safeguarding
  • GCSE A-C in Maths and English (or equivalent) would be desirable.
  • Good ICT knowledge
Personal Qualities
  • Approachable, warm and friendly
  • Presentable
  • High standard of personal hygiene.

Willing to commit to the amount of study included in the qualification

Future Prospects

Permanent Position 

Things to Consider

Can you get to the location every day?

Sweeney Miller- Newcastle
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Spaceworks
Benton Park Road
Newcastle Upon Tyne
Tyne and Wear
NE7 7LX

Employer Vacancy Map Level 2 Apprenticeship in Customer Service

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

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Skills Funding Agency
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 Profound Services Armed Forces Covenant Employer Recognition Scheme Bronze Award Confirmation

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