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Apprenticeship Overview Level 2 Apprenticeship in Customer Service

This qualification develops the knowledge and skills needed when working within a customer focused role.

Overview Details

Please find details on Level 2 Apprenticeship in Customer Service. If you wish to know more about this course, please use the register your interest form on the page.

Qualification Information

Duration 12 Months

Who The Apprenticeship Is For

All those who wish to work, or who are working in the customer service sector

What Will You Learn

Apprenticeship Content

This intermediate qualification will develop and demonstrate technical and wider sector-related knowledge to underpin competence within a customer service role. This includes the principles and practices of delivering customer service and understanding the different types of customers, their needs, wants and expectations, communicating with customers using appropriate communication channels, resolving customer problems and complaints, building relationships with customers. There are optional units available to tailor your course around specific areas of your job role such as: processing sales orders, meeting after sales needs, supporting customer service improvements, use of social media in customer service and providing reception services, amongst many more

Learning Methods

You will be assigned a qualified training advisor, where learning will be undertaken by mixture of 1 to 1 sessions, on/off the job learning and mentor support

Assessment Methods

The course will be assessed via a range of methods which could include direct observations in the workplace, electronic portfolios, guided discussions, screen testing and exams.

Progression Opportunities

There would be opportunities to progress onto a Level 3 Apprenticeship in Customer Service, Business Administration, Team Leading or Management

Career Opportunities

Job roles could include Customer Service Advisor, Customer Service Operator, Call Centre Advisor, Help Desk Operative and Service Agent or other related roles

Entry Requirements


You need to have been a resident in the UK, EU or EEA for the past 3 years and should be at least 16 years old.

Apprenticeship Cost

Please contact us for more information on 0191 5874570

Apply Online

Ready to take the next step? You can apply to do a apprenticeship with Profound at any time provided you meet the entry requirements.

Apply Online

Register your interest and we will get in touch with you to discuss details.

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