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Apprenticeship Overview Level 2 Apprenticeship in IT User Skills

Our IT Apprenticeship programme will provide you with the skills, knowledge and work experience to start a career in the Information Technology sector.  

You will gain a nationally recognised qualification and have everything you need to work in a role in which you will be working with IT systems and software.

Qualification Information

Levels 2 Apprenticeship in IT User Skills is suitable for those whose main job role is to use IT applications in support of colleagues or customers in any sector or industry. This can include:

  • Providing support and assistance to colleagues to make effective use of available IT systems and software
  • Developing, testing and implementing solutions to improve workplace productivity through the use of IT
  • Using the advanced features of IT Application Software in the creation and amendment of many types of formatted information including documents, diagrams, spreadsheets and presentations
  • Maintaining simple websites, using the internet to find and exchange information and using social media to disseminate information.

Overview Details

Please find details on Level 2 Apprenticeship in IT User Skills . If you wish to know more about this course, please use the register your interest form on the page.

Qualification Information

Apprenticeship Code TBC
Duration 12 Months

Who The Apprenticeship Is For

These qualifications are designed to enhance learner’s work and life skills in a range of vocational contexts. They are appropriate for a diverse range of learners including:

  • Adults returning to study
  • Those seeking to develop greater independence
  • Those who have not yet achieved accredited qualifications
  • Those with specific learning needs

What Will You Learn

Apprenticeship Content

The Edexcel BTEC Level 2 Diploma in IT User Skills (ITQ) (QCF) consists of 3 mandatory units:

Level 2 Improving Productivity Using IT
Level 2 Understanding the Potential of IT
Level 2 Developing Personal and Team Effectiveness Using IT

The framework offers a wide range of optional units that the Apprentice can study to match their particular organisational and job role requirements. Optional units include:

IT User Fundamentals
Set Up and IT System
Optimise IT System Performance
IT Security for User
IT Communication Fundamentals
Using the Internet
Using Mobile IT Devices
Using Email
Personal Information Management Software
Using Collaborative Technologies
IT Software Fundamentals
Audio Software
Video Software
Bespoke Software
Specialist Software
Computerised Accounting Software
Database Software
Data Management Software
Design Software
Imaging Software
Drawing and Planning Software
Desktop Publishing Software
Multimedia Software
Presentation Software
Project Management Software
Spreadsheet Software
Website Software
Word Processing Software

Learning Methods

You will be assigned a qualified Training Advisor, where learning will be undertaken by mixture of 1 to 1 sessions, on/off the job learning and mentor support.

Assessment Methods

The assessment strategy includes details on:

  • Criteria for defining realistic working environment
  • Roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers
  • Quality control of assessment
  • Evidence requirements

Progression Opportunities

You may decide to progress to Level 3 on completion.

These qualifications allow for progression to an existing portfolio of Edexcel IT qualifications.
There is a ‘Progression Pathways’ document which outlines this further.

Career Opportunities

The potential job roles for those working towards these qualifications include:

  • IT Clerk - Applying a range of IT systems and software to support an organisation's customers, people and processes. This will generally involve applications such as word processing, spreadsheets, presentation software and internet/email.
  • Digital Assistant - Using social media applications to disseminate information and engage with potential users of the organisations products or services
  • Website Technician - Updating existing websites with supplied content. Creating simple media content (audio, video, graphics, text) for existing websites
  • Data Administrator - Entering and editing data using software such as: Customer Relationship Management; Accounts; Payroll and Stock control. Producing routine reports from the data held

Entry Requirements


You must have no previous Level 2 qualifications in IT.

You will be required to complete Functional Skills English, Maths and ICT Level 1 if you haven’t already achieved GCSEs. Apprentices with appropriate GCSEs in Maths, English and ICT grade A*-C will not need to complete Functional Skills.

Apprenticeship Cost

Please contact us for more information on 0191 5874570

Apply Online

Ready to take the next step? You can apply to do a apprenticeship with Profound at any time provided you meet the entry requirements.

Apply Online

Register your interest and we will get in touch with you to discuss details.

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