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Apprenticeship Overview Level 2 Apprenticeship in Retail Skills

Level 2 Apprenticeship in Retail will provide you with the skills, knowledge and understanding required to carry out tasks and support your future progression in the retail sector.

You’ll have the opportunity to train as a Sales Assistant, Customer Service Assistant 

Overview Details

Please find details on Level 2 Apprenticeship in Retail Skills and Knowledge . If you wish to know more about this course, please use the register your interest form on the page.

Qualification Information

Duration 12 Months

Who The Apprenticeship Is For

This apprenticeship is perfect for anyone who likes the idea of making shopping more enjoyable for people and can get along with a wide variety of different customers. 

What Will You Learn

Apprenticeship Content

Level 2 Retail Apprenticeship is made up of several qualification including:

  • Level 2 Certificate in Retail Skills
  • Level 2 Certificate in Retail Knowledge
  • Functional Skills Level 1 (minimum) in English and Mathematics
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS) 

You will learn all about providing the perfect customer experience, the retail selling process, how health and safety is managed, and how to work effectively in a retail team. The qualification units can be tailor made to suit the learner's workplace. 

Training can include receiving goods, placing goods, maintaining stock levels, assembling products for display and merchandising, dealing with customer queries and complaints in a retail environment, helping customers to choose products, carrying out promotional campaigns, cashing up, deliveries, and other retail tasks. 

Learning Methods

You will be assigned a qualified Training Advisor, where learning will be undertaken by mixture of 1 to 1 sessions, on/off the job learning and mentor support.

Assessment Methods

The course will be assessed via a range of methods which could include direct observations in the workplace, electronic portfolios, guided discussions, screen testing and exams. 

Progression Opportunities

Those who complete the Level 2 apprenticeship may advance to Level 3.

On completion of this Apprenticeship, apprentices will be competent to works as a Sales Assistant or Stock Room Assistant. Apprentices may wish to move into specialist roles such as warehousing or cash office administration. The apprentice may wish to have a period of consolidation within their current role and further develop additional retail skills, either at the same level or at a higher level. 

Career Opportunities

Intermediate level apprentices will train as Sales Assistants, Customer Service Assistants and Stockroom Assistants as well as more specialist roles such as Beauty Consultants.

Entry Requirements


This framework does not impose any entry restrictions as retailers employ individuals from all abilities. Employers are looking for applicants who have a keen interest in providing high levels of customer service and can be flexible with their skills.

You need to have been a resident in the UK, EU or EEA for the past 3 years and should be at least 16 years old. 

Apprenticeship Cost

Please contact us for more information on 0191 5874570

Apply Online

Ready to take the next step? You can apply to do a apprenticeship with Profound at any time provided you meet the entry requirements.

Apply Online

Register your interest and we will get in touch with you to discuss details.

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