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Emily is moving fast in her property career

Emily Hall started working as a Lettings Administrator at My Property Box in Darlington back in August 2013 when she underwent an Apprenticeship in Property Services. Since then, Emily has successfully complete her Level 2 and Level 3 in Residential Property Letting and Management, and has managed to land herself a promotion to Senior Lettings Administrator!  

We asked Emily some questions about her experience before starting her apprenticeship, and whether she would recommend an apprenticeship to other young people look for a job. This is what she said…

Tell me a little more about your previous education. What secondary school / college did you attend and what subjects did you take / enjoy?

I went to Branksome Comprehensive School in Darlington where I took Business Studies, Art and History as my subject choices. I really enjoyed doing the Business Studies and I came out with a Distinction. I then left school and started Queen Elizabeth Sixth Form College. I had no idea what I wanted to do with myself so I picked Health and Social Care, Citizenship & Psychology. I never really enjoyed college and just wanted to find work and start a career.

What made you decide to do an apprenticeship and how did you find out about Profound Services / the company you work for?

I had lost my job as a Waitress because the company I worked for went bankrupt. I started looking for employment and seen an advert in the Job Centre window about an apprenticeship at My Property Box. I’d never really thought about Lettings as a career but I thought “Why not?”, and now I love it!

What appealed to you the most about the course e.g. a specific module or practical element?

The qualification appealed to me the most. I haven’t got many GCSEs or A Levels so it sounded a very good idea that I would be gaining qualifications whilst working.

What does your typical week look like? For example, how long do you spend working and how long do you study for?

I work 9am until 5.15pm during the week and the occasional Saturday. Whilst I was doing the qualification, I would try and spend half an hour to an hour on an evening at home revising for the exams.

What support does Profound Services offer to help your training? Tell me a little more about your Training Assessor (TA)

For the first 2 and half years I had an Assessor called Colin. He was fantastic and always went out of his way to make sure I understood everything, and was very supportive through my first 3 exams. Unfortunately, Colin left Profound Services towards the end of my qualification.

I then met my new Training Assessor, Adrian Joyce, who I couldn’t have been more pleased with. As Colin left right near the end of my qualification I panicked a little thinking I wouldn’t complete it, but Adrian helped me and got me through the last final bits, which I couldn’t be more grateful for. The Assessors are Profound Services are brilliant! 

What’s the most challenging element of your apprenticeship? What have you found the most enjoyable? What has been the most rewarding part of your career to date?

The most challenging part of the apprenticeship was definitely the exams. I always struggled with the exam side of things all the way through school and college. The good thing was that they were quite short and multiple choice. The most rewarding part of my career would definitely be the completion of my NVQ. I felt so proud.

What piece of advice would you give to a young person looking for their first job? Would you recommend an apprenticeship with Profound Services?

I would definitely recommend an apprenticeship. I wish I found out about mine sooner so I didn’t sit through two years of college that I didn’t want to do. There is no better feeling than completing a qualification, especially whilst doing it alongside your every day job.

Is there anything that you would have done different in your career journey knowing what you know now?

I wish I found out about apprenticeships earlier than I did.

Do you think it’s important for non-university routes like apprenticeships and school leaver programmes to be promoted to school leavers? Why?

Yes, it is very important, especially for the likes of people like me who did not want to go to university. When I left college I felt very limited as I didn’t have much experience in work. An apprenticeship has allowed me to gain experience, qualifications and life skills, which will come in handy if I ever want to leave My Property Box (not that I plan to. I love it here!). 

What do you hope to get out of completing an apprenticeship? What is your ultimate career goal?

I was just very glad I have found a job I really enjoy and managed to get some qualifications under my belt. I’m very grateful for the opportunity.

If you're interested in becoming an apprentice, check out our current vacancies - If you can't find something suitable, give us a call on 0191 587 4570 or email and we'll activiely look for the perfect opportunity for you! 

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