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Louises apprenticeship success

Congratulations to Louise O’Hare who has completed her Level 2 Customer Service Apprenticeship and secured full-time employment with Profound Services!

Before starting her apprenticeship, Louise attended college where she studied a variety of subjects including Health and Social Care, Biology, Psychology and Sociology, and after a few months of studying she decided that college wasn’t for her. Louise finished her first year of exams and decided that the time was right to start looking for an apprenticeship.

After searching the internet for apprenticeship vacancies, Louise found an apprenticeship with Profound Services and decided to apply for it. Louise was invited for an interview, and a few days later accepted a job offer as a Customer Service Apprentice!

Louise commented on her appointment and said: “The customer service apprenticeship appealed to me as I believed it would be a good starting point for my career because customer service skills can be used in many different industries.”

Apprenticeships are an excellent way to help you upskill and develop your skills in the workplace. Throughout her apprenticeship, Louise has been able to advance her telephone skills with help from Customer Service Team Leader Stephen Fergus. Louise added: “The most challenging part of my apprenticeship was becoming confident when speaking on the phone. When I first started, I was quite nervous. However, this faded after time.” 

After completing her apprenticeship, Louise applied for an internal vacancy within the business for a Finance Administrator and successfully received a job offer! Louise is now working within the finance department and is still utilising her customer service skills while developing skills in Business and Administration through her level 3 apprenticeship.

We asked Louise a few questions regarding her experience as an apprentice and here’s what she had to say…

1. What does your typical week look like? For example, how long do you spend working and how long do you study for?
I normally have a very busy week. It’s impossible to plan what work I am going to be doing as I’m often assigned random tasks throughout the day. Even though it can get quite busy, I assign at least one hour a week to study my course and do work for my apprenticeship.

2. What support does Profound Services offer to help your training? Tell me a little more about your Training Assessor (TA).
I have monthly visits with my Training Assessor when we go over everything I need to learn for my apprenticeship and review the progress I have made throughout the course. Profound Services have assigned me the same Training Assessor that I completed my Level 2 qualification with which makes completing the course a lot easier for me. I know I can go to them for support if I need it.

3. What piece of advice would you give to a young person looking for their first job? Would you recommend an apprenticeship with Profound Services?
If I was giving someone advice on getting their first job, I’d say not to follow the crowd. If all your friends want to go to university you shouldn’t feel like you have to go too. I would definitely recommend Profound Services to anyone that is interested in getting an apprenticeship.

4. Is there anything that you would have done differently in your career journey knowing what you know now?
I wouldn’t have done anything different in my career journey as I believe everything I have done so far has benefitted myself and my development.

5. Do you think it’s important for non-university routes like apprenticeships and school leaver programmes to be promoted to school leavers? Why?
I believe that non-university routes such as apprenticeships should be promoted to school leavers more as there is a lot of young people now who are not interested in university. They want to start working and earning straight away but do not have all the skills so I think school leaver and apprenticeship programmes are really important. 

6. What do you hope to get out of completing an apprenticeship? What is your ultimate career goal?
After I complete my Business Admin Level 3 qualification I would like to progress to the Level 4 qualification and eventually complete a team leading and management course.

If you’re an employer and you want to hire an apprentice, get in touch with us! You can reach us on 0191 587 4570 or

If you want to take a step in Louise’s direction and become an apprentice, check out our latest apprenticeship vacancies.

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