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Amy found her dream career in hospitality

Before starting her Hospitality Apprenticeship at The Lookout in Seaham, Amy went to College to study Animal Care. After a couple of months on the course Amy decided it wasn’t for her, so she decided to look for something more suited to her career goals.

After hearing about the vacancy at the Lookout from a family member, Amy applied for the position, and after a positive interview she was offered the role. Amy said: “I was thoroughly delighted about being offered the apprenticeship role a Hospitality is something I’ve always had a strong passion for.”

Amy started working in the front of house of the café where her duties included serving customers and taking orders. Shortly after, the management team at The Lookout realised she had a passion for food preparation and offered her the opportunity to work within the kitchen.

In the future, Amy hopes to progress in the Hospitality sector and open a café of her own!

We asked Amy a few questions regarding her experience as an Apprentice:

What appealed to you the most about the course e.g. a specific module or practical element?

The thing that appealed to me most would be that I had always had a strong interest in Hospitality and when this opportunity came up I thought it would be a good start to my career. Another part of the Apprenticeship that appealed to me was the hands-on side of the course as I feel I am more of a practical learner.

What support does Profound Group offer to help you with your training? Tell me a little more about your training assessor?

Profound Group helped me overcome the confidence barrier I had because when I first started, I wasn’t very confident but with the help of Profound and Mark (Manager) I am now very confident which definitely benefits me within my job role. My Assessor Fran helped me with any issues I had through my Apprenticeship and offered advice and guidance to me which helped me a lot. She also told me I was the first learner since she started her new role.

Is there anything that you would have done different in your career journey knowing what you know now? 

Yes, I would have definitely looked into the Apprenticeship route when I left school instead of just thinking that the only route was College or Sixth Form and then possibly onto University. An apprenticeship has benefited me a lot as I have gained a lot of new skills from this and also I have been earning while learning which is a bonus.



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