We are seeking to fill the following positions:

Profound Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.

If you are interested in an Apprenticeship, please visit our dedicated Apprenticeship Profound Recruitment webpage here.

Current vacancies available:

Apprenticeship Vacancy - Customer Service Apprentice (x3), Chester-le-Street

We have a number of Apprentice positions within a Call Centre based in Chester-le-Street.  Their role consists of assisting colleagues in the department, so that the department runs smoothly and efficiently. 

Responsibilities will include:
Making and receiving calls, manage the post, photocopying, filing,  arranging appointments for engineers, email correspondence, basic health and safety, general office tidiness.

You will work closely with others in the department and will meet a variety of people from all walks of life so excellent interpersonal skills are a must.

You will need to be:

  • Super organised
  • Friendly and helpful
  • Smart and present yourself appropriately for an office environment
  • Flexible and able to prioritise a changing to do list
  • Trustworthy and reliable
  • Self-motivated
  • Articulate and a good communicator
  • Good with English (verbally and written)
  • Proficient in using a computer (especially Word, Outlook and MS Office)
  • Able to work in a team

Experience and Skills
No experience is needed and full training will be given.  However, GCSE grade C or above in English and Maths are essential as are basic IT skills.

Hours and Pay
Up to 37.5 hours per week - rota basis.  With a 30 minute unpaid lunch break, although some flexibility is required and work outside of those hours may be required

22 paid holidays per year will be given plus 8 statutory (bank) holidays

2.73 per hour

No of vacancies: 4

Training and development:
Full training will be given during work time, at the work premises (ie : no day release to college is required)

To apply please send your up to date CV with the apprenticeship title in the subject area to

Please ensure you can travel to the site before applying. 


What people say...

"I would like to thank Profound Services for the help they gave me, I was a full time dad and have been out of work for some time. I asked at the job centre about a warehousing course I could possibly go on as there were a number of job opportunities in that area, they put me in touch with Profound who offered me a place on their warehouse and storage NVQ course."

Richard Wilson, Warehouse Feedback