We are seeking to fill the following positions:

Profound Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.

If you are interested in an Apprenticeship, please visit our dedicated Apprenticeship Profound Recruitment webpage here.

Current vacancies available:

Profound Staff Apprenticeship Vacancy - Customer Service Apprentice x4, Peterlee

If you're interested in working for a market leading business in an upbeat office with friendly people and thrive on job satisfaction then this is an opportunity you won’t want to miss!

This is a great role for a confident and outgoing person who will undertake the following duties:

  • Generate and follow up on leads and prospects in order to make appointments for the Business Development team.
  • Build rapport and professional relationships with our customers
  • Administration & Housekeeping
  • Keep up to date and accurate records of all calls and conversations by updating and managing our Customer Relationship Management systems
  • Maintain high customer satisfaction, keeping customers updated where required.
  • Answer incoming customer calls as required and deal with customer queries.  Filter all calls in the appropriate manner through questioning and transfer calls to the relevant person.
  • Review and resolve simple to complex customer issues
  • Undertake all relevant in-house training to aid in your own personal development

Weekly wage: £2.73 per hour (to be negotiated)
Working hours: Monday to Friday, 8:30am – 5pm 37.5 hours
Location: Bracken Hill Business Park, Peterlee, SR8 2RR
No of vacancies: 4

Skills Required

  • Good computer skills and the ability to operate word and excel programmes
  • Good communication and people skills

Personal Qualities

  • Outgoing personality with a pleasant and friendly telephone manner.
  • Ability to quickly develop rapport with people.
  • Self-motivated and dependable.  Good work ethic and time management skills.
  • Persistent and Proactive
  • Willingness to learn and to take advice
  • Ability to accept support and advice when offered
  • Willingness to succeed.
  • Be a team player with a sense of humour!

To apply please send your up to date CV with the apprenticeship title in the subject area to and complete this application form
Please ensure you can travel to the site before applying. 


What people say...

"I would like to thank Profound Services for the help they gave me, I was a full time dad and have been out of work for some time. I asked at the job centre about a warehousing course I could possibly go on as there were a number of job opportunities in that area, they put me in touch with Profound who offered me a place on their warehouse and storage NVQ course."

Richard Wilson, Warehouse Feedback